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How do I contact LA GALAICA?
If you have any questions about our online store, products, features or availability, you can send us an e-mail to info@lagalaica.es.
What are LA GALAICA hours?
Our hours are Monday through Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 8:00 p.m.
How to know if there is stock of a product?
The availability status appears on the product sheet. Even so, do not hesitate to contact us for more information.
Is it possible to replace parts?
You can contact us by sending an email to info@lagalaica.es with the subject "REPLACEMENT". We will answer you as soon as possible.
Is it possible to customize the pieces?
Yes, we have a service of engraving and carving pieces, you can contact us by sending an email to info@lagalaica.es with the subject "PERSONALIZATION". We will answer you as soon as possible.
What are the payment options?
We offer several forms of payment:
a.- Credit card through the secure page of ABANCA.
b.- Bank transfer.
c.- Paypal through its payment platform.
Is it safe to pay by credit card at www.lagalaica.es?
Secure payment is guaranteed on the ABANCA page, the entire payment process and the processing of your data is done through https encryption, we fully guarantee the confidentiality and secure processing of your data.
What price do I have to pay?
The prices that appear on www.lagalaica.es are in BGP (£) and include the corresponding VAT (20%) for the United Kingdom.
Can I receive a package at an address other than my billing address?
You can send your order to any address. A shipping address option other than yours is offered when registering your order.
Can I request an invoice?
Of course, when placing the order you have the option of requesting an invoice and including your data for it.
Are the products authentic?
All the products that appear are 100% AUTHENTIC AND ORIGINAL. We only offer products of the highest quality and exclusivity, our suppliers are accredited, certified and have extensive experience, only in this way can we guarantee the complete satisfaction of our customers.
How can I know if you have received my order?
When you complete your order you will receive a confirmation email.
After your payment has been accepted and your data and items in stock have been verified, your order will be ready for shipment. At the time it is shipped, you will receive a shipping notification with the details of your order.
If any of the products are not available, you will be informed prior to shipment to see how to proceed, with the refund of your payment being an option.
How soon will I receive my order?
The delivery time for shipments is from 3 to 5 business days (customizations from 5 to 7 business days), from leaving our warehouses.
We do not ship to the Isle of Man and the Channel Islands.
Is my package protected during its shipment?
LA GALAICA insures your package from the moment it leaves our warehouse until it reaches its destination. We use special packaging for the transport of glass products. Once the delivery note has been delivered and signed, it remains under your responsibility.
I want to change the shipping address for my package.
You will NOT be able to change the address of a shipment once you receive the shipping notification from LA GALAICA.
If you need to cancel a shipment, you can contact us to order the return of the package to its origin and its subsequent new shipment. In both cases, the costs of the return and new shipment will be at your expense.
I've placed an order, it's on its way, and I don't want it anymore or I've changed my mind. What I do?
If you wish to cancel your order once it has been shipped, you must notify us as soon as possible.
Can I return my order?
If you are not satisfied with the purchase, you have a period of 14 business days from receipt of the order to request the return of the product or any of the products, without the need to indicate any reason for it.
You must send us an e-mail to info@lagalaica.es with your order number.
The product must be in the same state that it was delivered and you must keep the documentation and accessories, as well as keep its original packaging and labeling.
The shipping costs derived from this management will be borne by the customer, returns that do not comply with these requirements will be rejected.
You will NOT have the right to withdraw from the contract whose purpose is the supply of PERSONALIZED ITEMS.
I have received my product damaged or in poor condition, how do I proceed?
You must notify us of this circumstance within a maximum period of 24 HOURS from receipt by sending an e-mail to info@lagalaica.es, including the order number and description of the damage.
We may ask for photographic evidence to verify the process.
Defects due to incorrect use, handling or wear caused by normal use of the same are not included in any case.