Terms of sale

1.- WHAT IS THE PURPOSE OF THIS DOCUMENT?

This document and the others mentioned in it establish the conditions governing the use of this website and the purchase of products on it (hereinafter, the "CONDITIONS"). We ask you to read these CONDITIONS, our COOKIES POLICY and our DATA PROTECTION POLICIES carefully before using this website, since by using this website or placing an order you accept these CONDITIONS and the aforementioned POLICIES. If you do not agree with all of them, you should not use this website.

2.- WHO ARE WE?

The sale of articles through this website is carried out under the name LA GALAICA by ARTESANÍA LA GALAICA, S.L. with NIF: B36709780 and with address at Polígono Industrial del Rebullón 48, 36416 Mos, Pontevedra, Spain. You can contact the person in charge by email info@lagalaica.es

3.- ABOUT THE CONTENT OF THE WEBSITE

The owner of the website is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party outside it.

The website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and display of the site, as well as for other purposes as described detailed in the COOKIES POLICY.

From the client's website, it is possible to be redirected to content on third-party websites. Since the owner of the site cannot always control the content entered by third parties on their websites, it does not assume any type of responsibility with respect to such content. In any case, the provider declares that it will proceed to the immediate withdrawal of any content that could contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of the redirection to said website, informing the competent authorities the content in question.

The provider is not responsible for the information and content stored, including but not limited to, in forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the page. provider's website. However, and in compliance with the provisions of art. 11 and 16 of the LSSI-CE, the provider makes itself available to all users, authorities and security forces, and actively collaborates in the withdrawal or blocking of all content that could affect or contravene the legislation. national, or international, rights of third parties or morality and public order. In the event that you consider that there is any content on the website that could be susceptible to this classification, please notify the website administrator immediately.

This website has been reviewed and tested to work properly. In principle, correct operation can be guaranteed 365 days a year, 24 hours a day. However, the provider does not rule out the possibility that there are certain programming errors, or that force majeure, natural disasters, strikes, or similar circumstances occur that make access to the website impossible.

4.- ABOUT INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including, but not limited to, its programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and/or graphics are the property of the provider or, where appropriate, have a license or express authorization. by the authors. All the contents of the website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries.

Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and commercialization, requires in any case prior written authorization from the provider. Any use not previously authorized by the provider will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and/or graphics outside the provider and that may appear on the website belong to their respective owners, being themselves responsible for any possible controversy that may arise with respect to them. In any case, the provider has the express and prior authorization from them.

The provider acknowledges in favor of their owners the corresponding industrial and intellectual property rights, their mere mention or appearance on the website not implying the existence of any rights or responsibility of the provider over them, nor does it imply endorsement, sponsorship or recommendation by of the same.

To make any type of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through the email indicated above.

5.- ABOUT THE INFORMATION YOU SUBMIT TO THIS WEB PAGE

All the information you provide us must be truthful. For these purposes, you guarantee the authenticity of the data communicated through the web forms. It will be your responsibility to keep all the information provided permanently updated so that it responds, at all times, to your real situation. In any case, the user will be solely responsible for the false or inaccurate statements made and the damages caused to the provider or third parties.

You must use the website in accordance with the Law and these CONDITIONS, as well as morality and good customs. For this purpose, you will not use the page for illegal or prohibited purposes, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of computer equipment or documents, files and all kinds of of contents stored in any computer equipment of the provider.

In particular, and as an indication, but not exhaustively, you agree not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound or image files, photographs, recordings, software and, in general, any kind of material that:

a.- is contrary to, despises or violates the fundamental rights and public liberties recognized constitutionally, in international treaties and other regulations in force;

b.- induce, incite or promote criminal, denigrating, defamatory, violent or, in general, actions contrary to the law, morality and public order;

c.- induce, incite or promote discriminatory actions, attitudes or thoughts based on sex, race, religion, beliefs, age or condition;

d.- is contrary to the right to honor, personal or family privacy or the image of people;

e.- in any way, damages the credibility of the provider or third parties; and

f.- constitutes illegal, misleading or unfair advertising.

6.- AGE AND CAPACITY

By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

In general, minors must always previously obtain the consent of the parents, guardians or legal representatives, who are ultimately responsible for all the acts carried out by the minors under their care. The responsibility in determining the specific content to which minors access corresponds to those, which is why, if they access inappropriate content on the Internet, mechanisms will have to be established on their computers, in particular computer programs, filters and blocks, that allow limiting the content available and, although they are not infallible, are especially useful for controlling and restricting the materials that minors can access.

7.- TO WHICH COUNTRIES DO WE OFFER OUR ARTICLES?

The articles offered through this web page are available for shipment within those countries in which their sale is authorized.

8.- WHAT STEPS DO YOU HAVE TO FOLLOW TO CARRY OUT YOUR PURCHASE?

8.1.- STEPS ON THE WEB

To place an order, you must follow the online purchase procedure and click on "PLACE ORDER" or equivalent button. After this, you will receive an email acknowledging receipt of your order "ORDER CONFIRMATION". Likewise, we will inform you by email that the product is being sent "SHIPPING CONFIRMATION".

8.2.- PRICE AND PAYMENT

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due. In the event that any condition that implies free shipping is met, this will be indicated and shown at zero cost.

Prices may change at any time, but possible changes will not affect orders for which we have already sent an ORDER CONFIRMATION. Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information requested at each step. Also, during the purchase process, before making the payment, you can modify the details of your order.

In addition, if you are a registered user, you have a detail of all the orders made in the My Account section.

You can use the means of payment made available to you, specifically:

a.- Credit or debit card

b.- Paypal

c.- Bank transfer

Credit cards will be subject to checks and authorizations by the issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and the contract cannot be formalized.

8.3.- DELIVERY

Unless there are circumstances derived from the personalization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the related product(s) in each SHIPPING CONFIRMATION within the period indicated on the website according to the selected shipping method and, in any case, within a maximum period of 30 days from the date of the ORDER CONFIRMATION.

If for any reason we could not meet the delivery date, we will inform you of this circumstance and we will give you the option of setting a new delivery date or canceling the order with a full refund of the price paid.

For the purposes of these CONDITIONS, it will be understood that the "DELIVERY" has occurred or that the order has been "DELIVERED" at the moment in which you, or a third party indicated by you, acquire material possession of the products, which which will be accredited by signing the receipt of the order at the agreed delivery address.

If you are not going to be at the place of delivery within the period indicated on the web, please contact us to arrange delivery with the courier on another day.

If the courier company finds it impossible to make the delivery on the first attempt, it will try to do so on two more occasions. In the event that it cannot be finally delivered, the order will be returned to our warehouse, remaining available for collection by you. This management must be carried out by you through your courier and you will bear the corresponding expenses.
 
In the event that 15 days have elapsed since your order was available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the contract and we will consider it resolved. As a consequence of this termination of the contract, we will return all payments received, excluding transportation costs, if any, without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated.
 
Please keep in mind that the transport derived from the resolution may have an additional cost, so we will be authorized to pass on the corresponding costs.

The amounts paid will not be refunded regarding personalized items, for which the right of withdrawal is not legally recognized.

8.4.- TRANSMISSION OF RISK AND PROPERTY

The risks of the products will be at your expense from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this takes place at a later time.

9.- DO WE FILE THIS DOCUMENT AND WILL IT BE ACCESSIBLE?

This electronic document, on which the contract is formalized, will remain archived and accessible through the corresponding links on our website, located at the bottom of the different pages that comprise it.

10.- WHAT TECHNICAL MEANS DO WE PUT AT YOUR DISPOSAL TO IDENTIFY AND CORRECT ERRORS IN DATA ENTRY?

In the event that you detect that an error has occurred when entering your personal data during your registration as a user of this website, you can modify them in the "MY ACCOUNT" section.

In any case, you can correct errors related to the personal data provided during the purchase process by contacting customer service via email info@lagalaica.es, as well as exercising the right of rectification contemplated in our DATA PROTECTION POLICIES through the same email address.

This web page shows confirmation windows in various sections of the purchase process that do not allow you to continue with the order if the data in these sections has not been provided correctly.

Likewise, this web page offers the details of all the items that you have added to your basket during the purchase process, so that, before making the payment, you can modify the details of your order. If you detect an error in your order after the completion of the payment process, you must immediately contact our customer service, by phone or at the aforementioned email address, to correct the error.

11.- IN WHAT LANGUAGE OR LANGUAGES CAN YOU MAKE THE PURCHASE?

The contract will be formalized in any of the languages that appear on the website and in case of discrepancy in the translation, the contract written in Spanish will prevail.

12.- AVAILABILITY OF THE PRODUCTS

All orders are subject to product availability. If there are difficulties in the supply of products or if there are no items in stock, we will refund any amount you may have paid.

13.- RETURN POLICY

13.1.- LEGAL RIGHT TO WITHDRAW FROM THE PURCHASE

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 days from the day that you or a third party that you indicate, other than the carrier, acquires material possession of the last of those products.

To exercise the right of withdrawal, you must notify ARTESANÍA LA GALAICA, S.L. with NIF: B36709780 and with address at Polígono Industrial del Rebullón 48, 36416 Mos, Pontevedra, Spain, or by email info@lagalaica.es the decision to withdraw from the contract, by means of an unequivocal declaration (for example, a letter sent by mail postal or email). You can use the model withdrawal form that appears below, although its use is not mandatory.

WITHDRAWAL FORM

I/we hereby notify you that I/we withdraw from our purchase contract for the following product:

- Order placed on
- Order received on
- Order number
- Name of the consumer or consumers
- Address of the consumer or consumers
- Date of withdrawal
- Signature (if presented on paper)

To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

13.2.- CONSEQUENCES OF WITHDRAWAL

In case of withdrawal on your part, we will proceed to reimburse you for the payments you have made, including shipping costs (with the exception of additional costs resulting from your choice of a shipping method other than the least expensive shipping method). that we offer) without any undue delay and, in any case, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The refund will be made using the same means of payment that you used for the initial transaction, unless otherwise expressly agreed. We will not charge you any expenses as a result of the refund. We may withhold the refund until we have received the products, or until you have provided proof of return of the products, depending on which condition is met first.

The products must be returned or delivered no later than 14 days from the date you notify us of your decision to withdraw from the contract.

The deadline will be considered fulfilled if you return the products before the 14-day period has expired.

You will only have to cover the depreciation in the value of the products if this is the consequence of improper handling of the merchandise when examining its state, its properties and operation.

13.3.- IMPORTANT INFORMATION ON THE RIGHT OF WITHDRAWAL

You will not have the right to withdraw from the contract whose object is the supply of any of the following products:

a.- Personalized articles.

Your right to withdraw from the contract will apply exclusively to those products that are returned in the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening of it, of products that are not in the same condition in which they were delivered or that have suffered any damage, so you must be careful with the / the product(s) while in your possession.

Please return the item using or including all its original packaging, instructions and other accompanying documents. You can make returns:

a.- Through our messenger. You must contact us through our email so that we can organize the return. You must deliver the merchandise in the same package in which you received it. You will be responsible for the costs of the return, so they will be deducted from the total amount of the payment.

13.4.- RETURNS OF DEFECTIVE PRODUCTS

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you must contact us immediately through our contact channels, providing the product information, as well as the damage it suffers and we will tell you how to proceed.

You can return the product directly to our facilities or through a courier company that we will indicate.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

The amounts paid for those products that are returned due to a defect or defect, when it really exists, will be fully reimbursed, including the delivery costs incurred to deliver the item. The costs that would have been incurred for its return will be assumed by us. The return will be made in the same means of payment that was used to pay for the purchase.

14.- WHAT GUARANTEES DO YOU HAVE?

If you contract as a consumer and user, we offer you guarantees on the products that we market through this web page, in the legally established terms for each type of product, responding, therefore, for the lack of conformity of the same that is manifested in a period of three years from the delivery of the product.

It is understood that the products are in accordance with the contract provided that:

a.- conform to the description made by us and possess the qualities that we have presented on this web page.

b.- They are suitable for the uses to which products of the same type are ordinarily used and,

c.- present the usual quality and benefits of a product of the same type that can be reasonably expected.

In this sense, if any of the products does not comply with the contract, you must notify us by following the procedure detailed in the previous section and through any of the means of communication provided for this purpose. The products we sell can often present the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in veins, texture, knots and color, will not be considered defects or defects. On the opposite, it will count with your presence and appreciate it. We only select the highest quality products, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

15.- LIABILITY AND EXEMPTION FROM LIABILITY

Except as otherwise expressly provided in these CONDITIONS, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product. However, and unless otherwise provided by law, we will not accept any responsibility for the following losses, regardless of their origin:

a.- loss of income or sales.

b.- loss of business.

c.- loss of profit or loss of contracts.

d.- loss of expected savings.

e.- loss of data.

f.- Loss of management time or office hours.

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it.

16.- HOW WILL WE COMMUNICATE AND BE NOTIFIED?

Without prejudice to communications by other means (by telephone, for example) to resolve simple questions, the applicable regulations require that part of the information or communications that we send you be in writing.

By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and you acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

The notifications that you send us must be sent through our email address indicated in this notice. In accordance with the provisions of the previous paragraph and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided when placing an order.

It will be understood that the notifications have been received and have been correctly made the moment they are posted on our website, 24 hours after an email has been sent, or three days after the postage date of any letter.

To prove that the notification has been made, it will be enough to prove, in the case of a letter, that it had the correct address, was correctly sealed and that it was duly delivered to the post office or to a mailbox and, in the case of an email, that it was sent to the email address specified by the recipient.

17.- ABOUT THE ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The contract is binding on both you and us, as well as our respective successors, assigns and assigns. You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its validity. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, as a consumer, you have recognized by law nor will they annul, reduce or limit in any other way the guarantees, both express and implied, that we could have given you.

18.- ABOUT EVENTS OUTSIDE OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond our reasonable control ("CAUSE OF FORCE MAJEURE "). CAUSES OF FORCE MAJEURE will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

a.- Strikes, lockouts or other protest measures.

b.- Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

c.- Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.

d.- Impossibility of using trains, ships, planes, motor transport or other means of transport, public or private.

e.- Impossibility of using public or private telecommunications systems.

f.- Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the CAUSE OF FORCE MAJEURE continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the CAUSE OF FORCE MAJEURE. We will use all reasonable means to end the CAUSE OF FORCE MAJEURE or to find a solution that allows us to fulfill our obligations despite the CAUSE OF FORCE MAJEURE.
 
19.- ABOUT THE RESIGNATIONS

The lack of requirement on our part of strict compliance by you with any of the obligations assumed by you by virtue of a contract or of these CONDITIONS or the lack of exercise by us of the rights or actions that may correspond to us in By virtue of said contract or the CONDITIONS, it will not imply a waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations. No waiver by us of a specific right or action will imply a waiver of other rights or actions derived from a contract or from the CONDITIONS. No waiver on our part of any of these CONDITIONS or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions of the notifications section above.

20.- PARTIAL NULLITY

If any of these CONDITIONS or any provision of a contract were declared null and void by a final resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

21.- ENTIRE AGREEMENT

These CONDITIONS and any document to which express reference is made in them constitute the entire agreement existing between us in relation to the purpose thereof and replace any other agreement, agreement or previous promise agreed between both parties verbally or in writing. Both parties acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly mentioned in these CONDITIONS. Neither you nor we will have any recourse against any untrue statement made by the other party, verbal or written, prior to the date of a contract (unless such untrue statement was fraudulently made) and the only recourse available to you is the other party will be for breach of contract in accordance with the provisions of these CONDITIONS.

22.- OUR RIGHT TO MODIFY THESE CONDITIONS

We reserve the right to modify these CONDITIONS. The modifications introduced will not be retroactive and, except for possible exceptions depending on the specific case, they will be applied after 30 days from the date of their publication in the corresponding section. If you do not agree with the modifications introduced, we recommend that you do not use our website.

23.- APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through it will be governed by Spanish law. Any controversy that arises or is related to the use of the website or with said contracts will be submitted to the non-exclusive jurisdiction of the courts and tribunals that correspond to the town of VIGO.

If you are contracting as a consumer, the provisions of the previous section will not prejudice the protection that, in such a condition, is provided to you by those provisions that cannot be excluded by agreement under the law of your country.

In case of discrepancy in the translation, the contract written in Spanish will prevail.

24.- COMMENTS, SUGGESTIONS, COMPLAINTS AND CLAIMS

Your comments and suggestions will be well received. We ask you to send us such comments and suggestions, as well as any queries, complaints or claims, through our contact channels or the postal or email address indicated in clause 2 of these CONDITIONS. In addition, we have official claim forms available to consumers and users. You can request them through our contact channels. Your complaints and claims before our customer service will be dealt with as soon as possible and, in any case, within the legally established period. If as a consumer you consider that your rights have been violated, you can send us your complaints through our email address in order to request an out-of-court dispute resolution. In this sense, if the purchase was made online through our website, in accordance with EU Regulation No. 524/2013, we inform you that you have the right to request an out-of-court resolution of consumer disputes with us. accessible via the Internet address http://ec.europa.eu/consumers/odr/.